UX/UI CASE STUDY
A health app that puts patient needs in the first place and emphasizes self-control over personal health maintenance.
Timeframe 2 Weeks
Tools Pen & Paper, Figma, Invision
Project Type Academic Project
Role Research, UX/UI Design
Scope of work
The project includes research and strategy, interviews with potential users and synthesis of finding. Creation of persona, list of users stories and task flow diagram.
Interface layout concept exploration, wireframes and prototype creation followed by visual inspirations and mood board ideas that translated into a digital solution.
User tests conduction of the digital interactive prototype, findings translation into design changes, led to the final product.
Refinement of Design question due to interview insights, and the final prototype of the digital product iterated based on testing results.
Healthcare and patient-centricity go hand-in-hand. To improve patient care services and achieve true patient-centricity, providers must deliver a seamless, personalized patient experience with the best possible care.
Patients' access to Electronic Health Records (EHR) and personal profile management online is a necessity. It will be also the main topic for this project.
Healthcare is one of those industries that everyone needs, but no one loves. It is one of the essential services that we all consume.
Though, how is it possible that less personally customized relatively to other industries and services?
Many times, patients are highly motivated to become more actively engaged in their care and well-being.
Provide a simple and accessible solution for a wide variety of users as possible.
Give to the patients' control so they can elevate their health.
Include engagement, so the user likes to use it continuously.
Make it flexible and adaptable to patients' needs, schedules and tech abilities.
Ensure full discretion in the sensitivity of personal data.
With an increased demand for efficiency and faster solutions, as a result, since the time EHR implementation began in 2009,
of providers have registered for the EHR
However, still, some challenges hinder EHR adoption and slow down the process for many. And on the patient end, Salesforce Research found that more than
are unsure how to access their health record
Interviews were conducted with 3 participants from different age categories, overall healthy (no chronic diseases) and confident using technology. I wanted to test my hypotheses and learn about users' previous experience using healthcare system technology related.
“I appreciate the possibility to have online access.
It makes my life easier. Using a phone is more time-consuming and complicated to call, to leave messages, to speak with staff and explain the problem.”
Anna, 33 years
“An online option is more convenient because I can see all the available dates, hours, physicians that can except me. The online option makes me tailor the desirable services to my exact needs.”
Olga, 62 years
“It is essential to have a digital record and available online. It makes my life paperless, precise ( i can forget or lose my hardcore records) and easy, mine as a patient, and doctors as the service provider.”
Jacob, 39 years
Insights and findings
Patients are interested in easy access to their health records and self-service options, rather than concerned about the breach possibility of their health records.
The elderly patients might have difficulties to access their health records and digital services online due to challenges involving technology use
There is a need for immediate access to medical support/help/advice due to current reality, health concerns and busy schedules.
Patients are finding the possibility to access their health records online as beneficial to their health maintenance
Valuable factors in the patients' satisfaction are human connection, communication and involvement from a family doctor.
The deeper involvement of patients in their health improves communication between patients and physicians/doctors and makes it efficient and trustworthy.
How might we increase patients' use and access to their health
self-services to give them full control to elevate their well-being
and health in the busy life cycle?
Age: 36 years old
Occupation: Retail GM
Status: Married, +1
Location: Toronto, Ontario
Goals and Motivations
To be more self-aware about the health status
Keep her family healthy
When someone in her family sick, she wants quick andconvenient access to health care
To be more active in pursuing a healthy lifestyle
Inability to take sick days for all the family member when they get sick
“ Time isn’t the main thing. It’s the only thing.”
Alice is a working mom who is balancing her career with raising a family. She uses online resources for almost all aspects of her life. She is very self-aware and looking for the best and convenient choices for her and her family.
Alice pursues a healthy lifestyle.
She enjoys spend time with her family in nature, read books, follow blogs about parenting, lifestyle and a healthy diet.
Recently Alice started to make 100% natural hand-made soap.
Alice uses a computer in the office during her work hours
Though the phone is her go-to tool to maintain her personal needs
She also uses a smartwatch for urgent notifications and healthy habits
The story behind the task
I created a list of user stories based on my persona Alice Wise's goals and needs, with close attention to her pain points. I choose the most significant epic and a user story to develop it into a task.
Alice wants a possibility to access the variety of health self-services so that she can be more aware and in control of her and her family's wellbeing.
My chosen epic is Personal wellbeing management, among 3 others:
Convince in health care reception
Empowering doctor-patient communication
Efficiency in health care providing